At 10bet, we take your privacy seriously. This Privacy Policy explains what personal data we collect from Filipino players, how we use it, who we share it with, and what rights you have over your information. We are committed to handling your data responsibly and transparently.
These highlights summarise our key privacy commitments. They do not replace the full Privacy Policy below, which all 10bet players are required to read.
All data transmitted between your device and 10bet is protected by industry-standard SSL/TLS encryption. Your personal and financial information is never sent in plain text over the internet.
10bet does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate your account, comply with regulations, and improve your experience on the platform.
10bet processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC).
As a data subject under Philippine law, you have the right to access, correct, delete, and object to the processing of your personal data. You can exercise these rights by contacting our Data Protection Officer.
10bet uses cookies to improve platform performance and personalise your experience. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool.
You can opt out of receiving marketing communications from 10bet at any time by updating your account preferences or by contacting our support team. Opting out does not affect transactional or account-related communications.
Important: This Privacy Policy ("Policy") describes how 10bet.asia ("10bet," "we," "us," "our") collects, uses, stores, and discloses personal information about you ("Player," "User," "you") when you use the 10bet platform. By registering an account or using any 10bet service, you acknowledge that you have read and understood this Policy.
1.1 10bet is committed to protecting the privacy and personal data of all players who use the 10bet platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.
1.2 This Policy applies to all personal data collected through the 10bet website at 10bet.asia, our mobile platform, customer support channels, and any other services we provide (collectively, the "Services").
1.3 This Policy should be read alongside our Terms & Conditions, which govern your use of the 10bet platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
1.4 10bet processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). We are also guided by PAGCOR's data governance requirements for licensed online gaming operators.
2.1 For the purposes of the Data Privacy Act of 2012, 10bet.asia is the personal information controller responsible for the personal data collected through the Services.
2.2 10bet has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. Contact details for the DPO are provided in Section 15 of this Policy.
2.3 Where 10bet engages third-party service providers to process personal data on its behalf, those providers act as personal information processors and are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable law.
3.1 10bet collects the following categories of personal data from players:
10bet does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments or as mandated by PAGCOR regulations.
4.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account settings.
4.2 Automatically — through cookies, web beacons, and similar technologies when you browse or use the 10bet platform. This includes technical data about your device and usage patterns.
4.3 From third parties — including identity verification providers (for KYC purposes), payment processors (for transaction data), fraud prevention services, and PAGCOR (where required for regulatory compliance).
4.4 From publicly available sources — such as public records or social media profiles, where relevant to verifying your identity or investigating suspected fraud or money laundering.
5.1 10bet uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your 10bet account, verifying your identity, and managing your account settings. |
| Service Delivery | Processing deposits and withdrawals, providing access to games, and delivering customer support. |
| Regulatory Compliance | Meeting KYC, AML, and PAGCOR reporting obligations, age verification, and responsible gaming requirements. |
| Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, and abuse of the platform. |
| Responsible Gaming | Monitoring gameplay patterns to identify at-risk players and administering self-exclusion and limit tools. |
| Marketing | Sending promotional offers, bonuses, and platform updates where you have consented to receive them. |
| Platform Improvement | Analysing usage data to improve the performance, features, and user experience of the 10bet platform. |
| Legal Claims | Establishing, exercising, or defending legal claims in connection with your use of the Services. |
6.1 Under the Data Privacy Act of 2012, 10bet processes your personal data on the following legal bases:
7.1 10bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:
7.2 Where 10bet shares data with third-party processors, we ensure that appropriate contractual safeguards are in place to protect your personal data.
10bet will never share your personal data with third-party advertisers or data brokers. Your information is used exclusively for the purposes described in this Policy.
8.1 10bet uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate and improve the platform. Cookies are small text files stored on your device when you visit the 10bet website.
8.2 We use the following categories of cookies:
8.3 You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the 10bet platform.
8.4 10bet does not use cookies to serve third-party advertising or to track your activity across unrelated websites.
9.1 10bet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.
9.2 As a general rule, 10bet retains account and transaction data for a minimum of five (5) years following account closure, in accordance with PAGCOR's record-keeping requirements and Philippine AML regulations.
9.3 Where personal data is no longer required for any lawful purpose, 10bet will securely delete or anonymise it in accordance with our data retention schedule.
9.4 Responsible gaming records, including self-exclusion requests, are retained for the duration of the exclusion period and for a minimum of five (5) years thereafter, to prevent excluded players from re-registering.
10.1 10bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 10bet will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
10.3 While 10bet takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your 10bet login credentials.
11.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 10bet:
11.2 To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15. 10bet will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.
11.3 10bet may need to verify your identity before processing a data subject request to ensure that personal data is not disclosed to an unauthorised person.
12.1 The 10bet platform is strictly intended for individuals aged 21 years and above, as required by PAGCOR regulations. 10bet does not knowingly collect personal data from individuals under the age of 21.
12.2 If 10bet becomes aware that it has inadvertently collected personal data from a person under 21, it will immediately close the account, delete the personal data, and return any funds deposited, in accordance with its underage account policy.
12.3 If you believe that a minor has registered an account on the 10bet platform, please contact our support team immediately so that we can take appropriate action.
21+ only. ⚠️ Gambling is addictive. Know when to stop. If you or someone you know has a gambling problem, call the PAGCOR hotline at 1553.
13.1 The 10bet platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies only to the 10bet platform and does not cover the privacy practices of any third-party websites.
13.2 10bet is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
14.1 10bet reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify you by email or by posting a prominent notice on the 10bet platform prior to the changes taking effect.
14.2 The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the 10bet platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
14.3 We encourage you to review this Policy periodically to stay informed about how 10bet protects your personal data.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:
15.2 If you are not satisfied with 10bet's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:
10bet is committed to resolving all privacy concerns promptly and fairly. Your trust is important to us, and we take every data privacy inquiry seriously.
Your data is protected, your account is secure, and your privacy is our priority. Join thousands of Filipino players who trust 10bet for a safe and exciting gaming experience.
21+ only. Please play responsibly. ⚠️ Gambling is addictive. Know when to stop.