Player Protection

Responsible Gaming at 10bet

Gaming should always be fun — never a source of stress, debt, or harm. At 10bet, we are committed to providing Filipino players with the tools, information, and support they need to keep their gaming experience safe, enjoyable, and within their means. If it stops being fun, it's time to stop.

21+

Age Restriction: 21 Years and Above

As required by PAGCOR, all 10bet players must be at least 21 years old.

⚠️ Gambling is addictive. Know when to stop. — PAGCOR Responsible Gaming Tagline  |  Help: 1553

Our Responsible Gaming Commitments

10bet takes responsible gaming seriously. We have built a comprehensive set of player protection tools and policies to ensure that every Filipino player on our platform can game safely and within their personal limits.

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Strict 21+ Age Policy

10bet enforces a strict minimum age of 21 years for all players, in line with PAGCOR regulations. Every new account undergoes age verification before any gaming or financial transactions are permitted.

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Deposit & Loss Limits

Set daily, weekly, or monthly limits on how much you deposit or lose on 10bet. Once a limit is reached, the system automatically prevents further deposits or play until the limit period resets.

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Cool-Off & Self-Exclusion

Need a break? Activate a cool-off period of 24 hours to 6 weeks, or request permanent self-exclusion. 10bet will block access to your account and stop all marketing communications immediately.

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Session Time Reminders

Set a session time reminder and 10bet will notify you when you've been playing for a set period. It's a simple but effective way to stay aware of how long you've been gaming.

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Reality Check & History

View your full gaming history, including wins, losses, and time spent on the platform. Transparency about your activity is one of the most powerful tools for responsible gaming.

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24/7 Support

Our customer support team is available around the clock to assist with responsible gaming tools, account restrictions, or to connect you with professional help resources in the Philippines.

Player Protection Tools

All of the following tools are available directly from your 10bet account dashboard. You can activate or adjust them at any time — no waiting period, no complicated process. Your safety is always just a few clicks away.

Deposit Limits

Cap the total amount you can deposit into your 10bet account per day, week, or month. Reductions take effect immediately; increases require a 7-day cooling-off period to prevent impulsive decisions.

Loss Limits

Set a maximum net loss threshold for any given period. Once your losses reach the limit, 10bet will automatically suspend further play until the period resets — protecting your bankroll and your wellbeing.

Wager Limits

Restrict the maximum stake you can place on any single bet or game round. This is especially useful for players who want to enjoy the 10bet experience without risking large amounts on individual plays.

Session Time Limits

Define the maximum duration of a single gaming session. When the limit is reached, 10bet will log you out automatically and display a responsible gaming reminder before you can log back in.

Cool-Off Period

Take a short break from gaming by activating a cool-off period ranging from 24 hours to 6 weeks. During this time, your account is suspended and you will not receive any promotional communications from 10bet.

Self-Exclusion

Request a permanent or indefinite self-exclusion from the 10bet platform. Once activated, 10bet will close your account, return any remaining balance, and take all reasonable steps to prevent you from re-registering. Self-exclusion requests are processed within 24 hours.

Do You Have a Gambling Problem?

Problem gambling can affect anyone — regardless of age, income, or background. The first step is recognising the signs. Ask yourself honestly: do any of the following apply to you?

Self-Assessment Checklist

If you answer "yes" to two or more of these questions, we strongly encourage you to use our responsible gaming tools or seek professional support.

Do you spend more money on gambling than you originally planned?
Do you gamble to escape stress, anxiety, or personal problems?
Have you borrowed money or sold belongings to fund your gambling?
Do you feel restless or irritable when you try to cut down or stop gambling?
Have you lied to family or friends about how much time or money you spend gambling?
Do you chase losses — continuing to gamble to try to win back money you've lost?
Has gambling negatively affected your work, studies, or relationships?

If you answered yes to any of the above, please reach out. You are not alone. Use 10bet's self-exclusion tool or contact the PAGCOR Problem Gambling Hotline at 1553 for free, confidential support.

Age Verification & Underage Protection

Under PAGCOR regulations, online gaming in the Philippines is strictly restricted to individuals aged 21 years and above. 10bet takes this requirement extremely seriously and has implemented a multi-layered age verification process to prevent underage gambling.

When you register a new 10bet account, you are required to provide a valid government-issued ID — such as a Philippine passport, driver's license, SSS/UMID card, or PhilSys National ID — to confirm that you meet the minimum age requirement. No deposits, withdrawals, or real-money gaming are permitted until age verification is complete.

If 10bet discovers that a player is under 21 years of age, the account will be immediately closed, all funds will be returned, and the matter may be reported to PAGCOR. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms.

Providing false information about your age during registration is a violation of 10bet's Terms & Conditions and may constitute a criminal offence under Philippine law.

21+

Minimum Age: 21 Years

Required by PAGCOR for all online gaming platforms operating in the Philippines.


Accepted IDs for verification:

Passport Driver's License SSS/UMID PhilSys ID

Get Help — You Are Not Alone

If you or someone you know is struggling with problem gambling, please reach out. Help is available in the Philippines — free, confidential, and non-judgmental. 10bet actively supports the following responsible gaming resources.

1553

PAGCOR Problem Gambling Hotline

Free, confidential support for Filipino players experiencing gambling-related problems. Available during business hours.

NCMH

National Center for Mental Health

The NCMH Crisis Hotline provides mental health support for Filipinos, including those affected by gambling addiction. Available 24/7.

GA PH

Gamblers Anonymous Philippines

A fellowship of men and women who share their experience, strength, and hope to recover from compulsive gambling. Meetings held in Manila, Cebu, and Davao.

10bet Support: Our responsible gaming team is available 24/7 via live chat from your account dashboard. If you need to activate self-exclusion, set limits, or simply talk to someone, we are here. Email us at [email protected] — plain text, not a link.

Tips for Safe & Enjoyable Gaming

Responsible gaming is about making informed choices. Here are some practical tips that every 10bet player in the Philippines should keep in mind before and during their gaming sessions.

Set a budget before you play — decide how much you can afford to lose and stick to it. Never gamble with money you need for rent, food, or bills.

Treat gaming as entertainment — think of your gaming budget the same way you'd think about a night out in Makati or a movie in BGC. It's leisure spending, not an investment.

Take regular breaks — step away from the screen every hour. Grab a snack, stretch, or chat with a friend. Fresh eyes make for better decisions.

Never chase losses — if you've hit your loss limit for the day, log out. Chasing losses is one of the most common patterns in problem gambling.

Don't play under the influence — avoid gaming when you're drunk, stressed, or emotionally upset. Clear-headed decisions are responsible decisions.

Use 10bet's limit tools — take advantage of deposit limits, session timers, and cool-off periods. They're there for your benefit — use them proactively, not reactively.

⚠️ Gambling is addictive. Know when to stop. If gaming is no longer fun, please use our self-exclusion tool or call the PAGCOR hotline at 1553.

Play Smart. Play Safe. Play at 10bet.

10bet is committed to providing a safe, fair, and enjoyable gaming environment for all Filipino players. Set your limits, know your rights, and enjoy the game responsibly.

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21+ only. ⚠️ Gambling is addictive. Know when to stop. PAGCOR Hotline: 1553